Frequently Asked Questions

What is a Fuel and Material Surcharge for?
The basic price our company charges covers operating costs—labor, supplies, insurance, energy, etc.—plus a profit. The fuel surcharge is needed to pay for the marginal increase in costs due only to the higher cost of diesel fuel and other petroleum based products while oil prices are very unstable.
Where should I set my garbage containers?
Please set it within 3 feet of the curb by 6:00am on your day of service.
What time should I have our garbage out?
All garbage should be set out by 6:00am on the day of collection.
What are your office hours?
Office hours are Monday – Friday from 7:30am – 6:00pm. Saturday 8:00am to Noon.
We are closed on the following holidays:
Thanksgiving Day, Christmas Day, and New Years Day. These are the only holidays that might affect your service, as follows:

Residential: If the holiday falls on Monday - Friday, everyone's service will be backed up one day. (Example: Thanksgiving Day, Thursday customers will be picked up on Friday, Friday customers will be picked up Saturday.)

Commercial: Commercial customers will be picked up the day before or the day after depending on their scheduled stops per week, and service needs.
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